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Shipping Policy
Shipping Policy
Last updated: July 29, 2025
At Naspev, we’re committed to delivering your trendsetting bags to your doorstep efficiently and transparently. Below is a detailed breakdown of our shipping regions, costs, and delivery timelines to help you plan your purchase.
1. Shipping Regions & Costs
We currently ship to the following countries/regions with the following flat-rate shipping fees:
- United States
- Standard Shipping: \(8.99 (free for orders over \)100)
- Express Shipping: $24.99
- United Kingdom
- Standard Shipping: £6.99 (free for orders over £80)
- Express Shipping: £18.99
- Canada
- Standard Shipping: C\(12.99 (free for orders over C\)150)
- Express Shipping: C$32.99
- Australia
- Standard Shipping: A\(10.99 (free for orders over A\)120)
- Express Shipping: A$28.99
- Japan
- Standard Shipping: ¥1,200 (free for orders over ¥15,000)
- Express Shipping: ¥3,500
- European Union (Austria, France, Germany, Italy, Spain)
- Standard Shipping: €7.99 (free for orders over €90)
- Express Shipping: €21.99
- Other International Destinations
- Shipping costs vary by country (calculated at checkout based on location and order weight).
2. Delivery Timelines
Once your order is processed (usually within 1–2 business days after payment confirmation), delivery times are as follows:
- United States
- Standard Shipping: 4–7 business days
- Express Shipping: 2–3 business days
- United Kingdom
- Standard Shipping: 5–8 business days
- Express Shipping: 2–4 business days
- Canada
- Standard Shipping: 6–10 business days
- Express Shipping: 3–5 business days
- Australia
- Standard Shipping: 7–12 business days
- Express Shipping: 3–6 business days
- Japan
- Standard Shipping: 6–10 business days
- Express Shipping: 2–5 business days
- European Union
- Standard Shipping: 5–9 business days
- Express Shipping: 2–4 business days
- Other International Destinations
- Standard Shipping: 10–20 business days (varies by country)
- Express Shipping: 5–10 business days (varies by country)
Note: Delivery times are estimates and may be delayed due to customs processing, public holidays, or unforeseen logistical issues.
3. Order Processing
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- You will receive a confirmation email with a tracking number once your order ships. Use this number to track your package via our website’s “Track Order” page or the courier’s tracking portal.
4. Customs & Duties
For international orders, customs duties, taxes, or import fees may be applied by your country’s customs office. These charges are the responsibility of the recipient and are not included in Naspev’s shipping fees. We recommend checking with your local customs authority for estimated costs before placing your order.
5. Undelivered Packages
If your package is marked as delivered but you haven’t received it, please contact us at service@naspev.com within 3 business days of the delivery date. We will assist in investigating the issue with the courier.
For packages returned to us due to an incorrect address or unclaimed delivery, we will notify you via email. You may choose to have the order reshipped (additional shipping fees apply) or request a refund (minus original shipping costs).
6. Contact Us
If you have questions about shipping, tracking, or delivery, reach out to our team at service@naspev.com. We’ll respond within 24 hours to help resolve your inquiry.
Happy unboxing!
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