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Payment Methods
Payment Methods at Naspev
At Naspev, we strive to make your checkout experience seamless, secure, and flexible. Whether you’re shopping from New York or Tokyo, we offer a range of trusted payment options to suit your preferences, along with clear policies to ensure transparency every step of the way.
Accepted Payment Methods
We accept the following secure payment options for all orders:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover. All card payments are processed instantly, and your order will be confirmed within minutes of successful payment.
- Digital Wallets: Apple Pay, Google Pay, and PayPal. These options allow for faster checkout by securely storing your payment details (no need to re-enter information).
- Bank Transfers: For orders over $500, we accept direct bank transfers via our partnered banking networks. Please note that bank transfers may take 1–3 business days to process, and your order will ship once payment is confirmed.
Supported Currencies
To simplify international shopping, we accept payments in the following currencies:
- US Dollar (USD)
- Euro (EUR)
- British Pound (GBP)
- Japanese Yen (JPY)
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
At checkout, the total amount will be displayed in your chosen currency, with real-time exchange rates updated daily. If your local currency isn’t listed, payments will default to USD, and your bank may apply a small conversion fee (we recommend checking with your bank for details).
Payment Policies
- Order Confirmation: Your order is only confirmed once payment is successfully processed. You’ll receive an email with your order details and tracking information once payment is verified.
- Failed Payments: If your payment is declined, please check that your card details (expiry date, CVV, billing address) are correct. For repeated issues, contact your bank or try an alternative payment method. We’re happy to assist—reach out to us at service@naspev.com.
- Refunds: Refunds for canceled or returned orders will be processed to your original payment method within 5–7 business days. The timeline may vary slightly depending on your bank or payment provider.
Payment Security
Your security is our top priority. We use industry-leading encryption technology (SSL 256-bit) to protect your payment information, ensuring it’s never stored or shared with third parties. All transactions are processed through PCI DSS-compliant payment gateways, the highest security standard for handling card data. Rest assured—your details are safe with us.
Frequently Asked Questions (FAQs)
- Q: Can I split payment between two methods?
A: Currently, we do not support split payments. Each order must be paid with a single payment method.
- Q: Why was my payment declined even with sufficient funds?
A: This may occur due to a temporary hold by your bank (e.g., for international transactions) or incorrect billing details. Contact your bank to resolve the issue, or try a different card.
- Q: Are there additional fees for using certain payment methods?
A: No—we do not charge extra fees for any payment method. However, your bank may apply foreign transaction fees for international orders (check with your provider for details).
- Q: How do I request a receipt for my payment?
A: A digital receipt is automatically sent to your email after checkout. For a duplicate, contact us at service@naspev.com with your order number.
If you have any other questions about payments, our team is here to help. Email us at service@naspev.com, and we’ll respond within 24 hours.
Happy shopping!
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